Last updated: Jan 2016
1. About Medis Health
Medis Health Ltd (“Medis Health”, “we”, “us”, or “our”) is a UK-based medical travel and patient facilitation service. We support patients seeking access to international medical care, including treatment at Sheba Medical Center (Israel) and other affiliated healthcare providers.
Medis Health does not provide medical advice, diagnosis, or treatment. All medical services are provided directly by independent healthcare providers.
2. Acceptance of These Terms
By using our website, services, or engaging with Medis Health in any way, you agree to be bound by these Terms of Service. If you do not agree, you should not use our services.
3. Scope of Services
Medis Health may provide:
• Information about international medical treatment options
• Coordination and facilitation of communication with healthcare providers
• Assistance with medical travel logistics and administration
• Support throughout the patient journey, before and after travel
All clinical decisions, medical advice, and treatments are provided solely by the treating medical institution and its clinicians.
4. Relationship With Healthcare Providers
Medis Health works in partnership with Sheba Medical Center and other international providers. However:
• Medis Health is not a medical provider
• We do not control or supervise medical care
• We are not responsible for medical outcomes, clinical decisions, or treatment results
Your contractual relationship for medical treatment is directly with the healthcare provider.
5. Medical Information
Any medical information shared with Medis Health is used solely to:
• Facilitate communication with healthcare providers
• Support coordination of care
You confirm that all information you provide is accurate and complete. Medis Health is not responsible for consequences arising from incomplete or inaccurate information.
6. Payments and Fees
• Fees for medical treatment are set by the healthcare provider and payable directly to them, unless otherwise stated
• Medis Health may charge separate service or facilitation fees, which will be disclosed in advance
• All payments are non-refundable unless explicitly agreed in writing
Medis Health is not responsible for pricing changes made by third-party providers.
7. Travel, Visas, and Insurance
Patients are responsible for:
• Travel arrangements
• Visas and entry requirements
• Medical and travel insurance
Medis Health may assist with coordination but does not guarantee approval of visas, travel, or insurance coverage.
8. Limitation of Liability
To the maximum extent permitted by UK law:
• Medis Health shall not be liable for any medical outcomes, complications, delays, or losses arising from treatment
• We are not liable for acts or omissions of healthcare providers, airlines, accommodation providers, or third parties
• Our total liability, where applicable, shall not exceed the fees paid to Medis Health for its services
9. Data Protection and Privacy
Medis Health processes personal data in accordance with UK GDPR and applicable data protection laws. Please refer to our Privacy Policy for full details.
10. Intellectual Property
All website content, branding, text, and materials are the property of Medis Health Ltd unless otherwise stated. You may not copy, reproduce, or use any content without written permission.
11. Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on our website. Continued use of our services constitutes acceptance of any updates.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
13. Contact Information
Medis Health Ltd
United Kingdom
Email: admin@medishealth.co.uk